Refund and Return


Return Policy

1. If you have any questions about the return, just contact us at sandylu1110@gmail.com and we will discuss with you how to return the goods.

2. If you find that the product is damaged or quality problems after receiving the goods, please contact us in time and we will provide a return. If you don't like or don't want it after receiving it, we are sorry that we will not return it.

3. The term of our return policy is 10 days after the order arrives at your address, and no return or exchange after 10 days.

4. Any product you return must remain in the same state as the original packaging. Please keep the email receipt.

5. Please carefully choose the correct product size, color, etc. when placing an order to avoid return.

6. Other non-returnable items:
-gift card
-Downloadable software products
-Some health and personal care products

Refund Policy

1. In order to complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

2. In some cases, only partial refunds will be made (if applicable)
-Books with obvious signs of use
-Opened CD, DVD, VHS tape, software, video game, cassette tape or vinyl record

3. After receiving and checking your return, we will send you an email to notify you that we have received the return. We will also notify you to approve or reject the refund.
If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days.

4. The refund is overdue or lost (if any)
If you have not received a refund, please check your bank account again first. Then contact your credit card company, it may take some time to officially issue a refund. Refunds usually take some processing time. If you have completed all the steps but still have not received a refund, please contact us at sandylu1110@gmail.com.

5. You will be responsible for paying your own transportation costs for the returned items. Transportation costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.

6. If you ship more than $70, you should consider using a traceable delivery service or purchasing transportation insurance. We do not guarantee that we will receive your returned items.